With the recent resumption of postal delivery, Collabria is eager to restore services that were impacted by the disruption. In partnership with our print and plastic vendors, activities to restore delivery volumes to pre-strike levels will be paced, and delays in delivery can continue to be expected due to significant backlog.
Card deliveries are resuming, with backlog expected to be recovered in the next week. Once backlogged cards have left the printing facility, Collabria is unable to estimate the speed at which Canada Post can complete deliveries.
Paper statement delivery is also resuming. Due to the nature of information included in credit card statements, all backlogged historical statements will be released to Canada Post in addition to recent statements being released as usual. Cardholders are advised to be mindful of the statement period indicated on their statement when reviewing its details.
To address questions about how these updates may affect card and statement delivery, below are answers to frequently asked questions.
When will cardholders start receiving paper statements again?
Paper statement delivery will resume once postal services are fully restored. Delays can be expected however, due to significant backlog of mail. Once statements are dispatched from Collabria, there is not a method to track their status. Due to the nature of information included in credit card statements, all backlogged historical statements will be released to Canada Post in addition to recent statements being released as usual.
Cardholders are advised to be mindful of the statement period indicated on their statement when reviewing its details.
How can cardholders view their statements if they haven't yet received them by mail?
There are numerous ways cardholders are able to receive payment and balance information:
Important: Once enrolled, cardholders will begin to receive eStatements in CardWise when the next statement is issued.
Business cardholders using a consolidated pay structure can enrol to receive eStatements and view their account and payment details anytime on MyCardInfo.
When will cardholders who enrolled for eStatements during the strike receive their first eStatement?
Once enrolled, cardholders will begin receiving eStatements and availability notifications when their next statement is issued.
How can cardholders make account payments if they haven't yet received their statements?
Cardholders remain responsible for making the minimum monthly payment on their credit card account(s). Cardholders can make payments through:
What should cardholders do if expecting a replacement for a lost, stolen, damaged, or expiring card?
If cardholders are expecting a replacement card (for lost, stolen, damaged, or expiring cards), delays in delivery can be expected due to the backlog.
Cardholders are reminded that expiring cards are valid until the last day of the indicated month of expiry.
Will cardholders eligible for an offer at the time of application still be eligible if their card delivery was delayed?
If a cardholder was eligible for any in-market offers at their time of application, we will extend the deadline for activation of their card to January 31, 2025 to ensure that all cardholders have an opportunity to benefit from these offers. To allow all cardholders time to activate their cards, this may result in a slight delay in them receiving their rewards.
Will rewards redemptions continue to be delayed?
Yes, rewards redemptions that require mail delivery, such as merchandise or gift cards, may experience delays due to postal service backlog. Please consider these potential delays when redeeming within these categories.