Collabria is aware of the recent developments in the negotiations surrounding the Canada Post labour disruption. We are closely monitoring the situation to understand its impact on our services. If postal service resumes, please be aware that delays in delivery can continue to be expected due to significant backlog. Collabria will continue to explore solutions to minimize the impact of these delays on cardholders. Additional updates will be provided as more information becomes available.
To address questions about how this may affect card and statement delivery, as well as to assist cardholders with inquiries regarding the postal service disruption, below are answers to frequently asked questions.
Frequently Asked Questions
What is Collabria doing in response to the Canada Post labour disruption?
Collabria is monitoring the situation closely and remaining in contact with delivery partners to respond to service disruptions impacting card and statement deliveries.
How will card deliveries be impacted?
Cardholders who have recently applied for, or are expecting a replacement card (for lost, stolen, or damaged cards), can expect delays in delivery.
Replacement card deliveries remain a priority and we continue to work with alternative service providers to reduce the impact to cardholders.
How will statement deliveries be impacted?
Cardholders who are currently receiving paper statements may experience delays in receiving their statements by mail. It is recommended that cardholders enrol to receive eStatements to view their statements, transactions and minimum payments online without any interruptions.
How can cardholders enrol to receive eStatements?
Cardholders can view their balance, transactions and enrol in eStatements anytime at cardwiseonline.ca, or through the CardWise Mobile app. Additional information and how-tos can be found here and at www.collabriacreditcards.ca/myaccount.
Important: Once enrolled, cardholders will begin to receive eStatements in CardWise when the next statement is issued.
Business cardholders using a consolidated pay structure can enrol to receive eStatements and view their account and payment details anytime on MyCardInfo.
If statement delivery is delayed, how can cardholders manage their payments?
In the event of a service disruption impacting the delivery of physical credit card account statements, cardholders are responsible to make the minimum monthly payment on their credit card accounts. To make payments quickly and securely, cardholders can use CardWise Mobile and CardWise Online to make a one-time payment or set up recurring payments using AutoPay or use their online banking platform bill payment function.
For cardholders not enrolled in one of the digital account management solutions available for their card who wish to confirm their account balance, automated balance updates are available by calling the number on the back of their card. Once an active card number is entered, cardholders can remain on the line to hear an automated balance summary.
Once service resumes, will statement delivery return to normal?
Paper statement delivery will resume once postal service is restored. Delays are to be expected once service resumes.
How will rewards redemptions for merchandise or gift cards be impacted by the disruption?
Rewards redemptions such as those for merchandise or gift cards requiring mail delivery, may experience delays in delivery time. As the holiday season nears, cardholders are encouraged to make merchandise and gift card redemptions with these potential delays in mind.
To find out more about Canada Post negotiations, click here.