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November Newsletter

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Keep your team up-to-date with the latest tools and knowledge, including the exciting changes to our card line-up that's coming in January, 2021!

With the holidays fast approaching, it's time to get the right cards in the right members' wallets. Use our new Card Selector Tool to create engaging conversations with your cardholders; reinforce the important features of their credit union card, like purchase protection and extended warranty, and ensure that we are top of mind for their online purchases.

WhatsNew

Card Selector Tool

This new tool is designed to support member conversations and help frontline staff recommend the best card for prospective cardholders. Consisting of three separate tabs, this spreadsheet tool includes a Card Selector Guide, a Card Value Calculator and a Card Features page. We highly recommend watching the video tutorial to learn how to get the most out of this tool. 

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Mini Quiz Winner!

We now have our winner for the October Mini Quiz! Congratulations to Liette McInnis from Evangeline-Central Credit Union for answering all questions correctly. You will be receiving a $25 Tim Hortons e-gift card!

CaseStudy

New Q4 5.9% Balance Transfer Campaign Creative Assets

These assets are designed to engage your existing cardholders and encourage them to transfer balances onto their Collabria credit card. 

Choose from two different creative asset options - each contain multiple toolkits, including a Working File toolkit where you can find the original Adobe Illustrator working files as well as approved alternate image options that you can swap in to best match your overall branding. 

 

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BranchEngagement

Video Tutorial Product Modernization Initiative

To better understand the modernized product suite scheduled for January 26th, 2021, please share this new video with your frontline staff. This video covers key aspects that include:

  • Member discussion, suggestions and overview
  • Detailed walk through of changes within each card product
  • Student and FlexRate credit cards retirement and transition
  • Enhancements in our Rewards Program


You still have time to be a part of the red carpet!

Do you have a great photo, an amazing story or a creative engagement process? Great! Submit them before November 7th to participate in the Oscars - Milestones Edition and win prizes including wireless headphones earphones, Bluetooth speakers and funds for team parties, just in time for the holidays. 

The best part? You will receive a $25 Tim Hortons gift card as a thank you for your participation. 

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EIP Payout

All partners should have received the final EIP payout which was deposited on October 23rd. Please contact your RM if you have any questions or concerns regarding this final payment.

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As always, we are here to support our partners. Stay in touch and feel free to contact us if you have any questions or concerns.

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  • Canada Post Strike: Important Information

    Collabria is aware of the recent developments in the negotiations surrounding the Canada Post labour disruption. We are closely monitoring the situation to understand its impact on our services. If postal service resumes, please be aware that delays in delivery can continue to be expected due to significant backlog. Collabria will continue to explore solutions to minimize the impact of these delays on cardholders. Additional updates will be provided as more information becomes available.

  • Canada Post Strike: Important Updates

    With the recent resumption of postal delivery, Collabria is eager to restore services that were impacted by the disruption. In partnership with our print and plastic vendors, activities to restore delivery volumes to pre-strike levels will be paced, and delays in delivery can continue to be expected due to significant backlog.

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